Answer:

Be that face-to-face in the hotel reception, an email to a guest or a telephone conversation with a prospective guest. Excellent communication skills can enhance a guests experience as it shows that you are listening to them, valuing their feedback and conveying clear messages

Explanation:

Examples of Effective Communication Skills

Nonverbal Communication. Nonverbal communication is also known as body language. …

Be Open-minded. …

Active Listening. …

Reflection. …

“I” Statements. …

Compromise.

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